Shipping & Return Policy
Shipping & Return Policy
Processing Time
All of our items — including wreaths, attachments, kits, and supplies — are either handmade to order or carefully sourced for quality.
Please allow 1–3 business days for your order to be crafted, packed, and prepared for shipment.
During peak seasons or sales, processing times may be slightly extended. If any delays occur, we’ll notify you right away.
Shipping Information
We currently ship within the domestic United States.
Shipping costs are calculated at checkout based on your order total and location — not weight.
Once your order ships, you'll receive a confirmation email with tracking information.
Note: We are not responsible for delivery delays caused by the shipping carrier.
If your order is marked as “Delivered” but you haven't received it, please contact the carrier directly to file a claim.
Returns & Exchanges
Because our products are handmade, custom, or supply-based, we do not accept returns or exchanges — unless the item arrives damaged or defective.
If your order arrives damaged:
- Contact us at theritzycactus@yahoo.com within 3 business days of delivery
- Include your order number and clear photos of the damage or defect.
- We'll assess the issue and arrange for a replacement or provide a solution.
❌ Order Cancellations
Cancellations are accepted within 24 hours of placing your order.
After this window, production begins and we can no longer guarantee cancellation.
🚫 Non-Returnable Items
We do not accept returns on the following:
- Custom or personalized items
- Used or displayed products
- Supplies (e.g., wreath attachments, floral picks, ribbon)
- Orders placed in error or due to buyer’s remorse
Lost or Stolen Packages
Once a package is marked as delivered, The Ritzy Cactus is no longer responsible for its whereabouts.
Please contact the shipping carrier directly to file a lost package claim.
Need Help?
We’re here for you! If you have questions about your order, email us anytime at thertizycactus.com